Music City Peds’ Policies and Procedures

Dear Clients of Music City Peds,

As founder and owner of Music City Peds, I would like to express my gratitude for your decision to entrust your care to us. We are passionate about what we do and strive to provide exceptional care to our clients and their families.

With the move to a new office location, the addition of a new provider, and the transition to a new electronic medical record system, all in January of 2022, we’ve had the opportunity to review our processes to develop a smoother and more predictable experience for clients and staff alike. If you’ve been with us through this transition, thank you for your patience!

Please review our policies and procedures in order to be informed about essential clinical and logistical aspects of your care with Music City Peds. I am hopeful that clear expectations will promote optimal communication and satisfaction as we work together.

Sincerely,

Caitlin Rissler, owner and nurse practitioner

Payment Information:

  • We only charge for appointments. No added fees for correspondence between visits that may include refills, phone calls, forms, etc. We encourage clients to communicate with us between appointments as necessary and do not want to deter anyone from corresponding with us due to cost concerns.
  • Our clinic coordinator can offer information to potential new clients regarding fees for different types of initial visits.
  • Our follow up appointments are either $175 (for a standard 25-minute appt) or $225 (for an extended 40-minute appt). If you are scheduled for a standard appointment but it ends up lasting 40 minutes, we will charge for an extended appointment.
  • Though we do not schedule follow up appointments for less than 25 minutes (because we use this time to be comprehensive and thorough), if the appointment ultimately lasts closer to 15 minutes, we may charge $125. This is rare in our specialty.
  • In accordance with our no show/late cancellation policy, a current card on file is required by MCP. A $100 fee will be charged if client does not show up to appointment or cancels within 24 hours of the appointment time. This is because we know that time slot could be filled by a client on our wait list if we had been given notice, and our providers’ time is valuable. Essentially, if that slot was reserved for you, we require that you pay a portion ($100) of the appointment fee.
  • However, we understand that things come up last minute and can interfere with your appointment time. As a courtesy, IF you are able to reschedule (and keep) your appointment for another slot within 5 business days with one of our available providers, we will apply the $100 late cancellation or no show fee to that kept appointment!

Appointment Information:

    • Our nurse practitioners are licensed to practice in the state of TN. This means that the client must be in TN at the time of each appointment, regardless of whether the appointment is in-person or via telemedicine.
    • While we offer telemedicine often, we may sometimes recommend an in-person appointment for optimal care in some cases. We also require an in-person appointment once per year.
    • If client is being prescribed medication by a MCP provider, client must have appt at least every 3 months! This is how we ensure optimal care, adhere to standard of care protocols, and monitor clients on medication.
    • If MCP provider expresses need to see client sooner than 3 months for an appointment because of need for closer monitoring, a dose adjustment or medication change, etc., please note that refills cannot be provided until that appointment requirement is fulfilled.
    • Our nurse practitioners work as a team. Our electronic medical record system allows us to document care which is accessible to all Music City Peds providers. If you see a particular provider for one appointment, that does not necessarily mean you will follow up with the same provider. We take availability in schedule, client preferences, and areas of experience and expertise into account when determining which provider clients should schedule with.
    • After-school appointments fill up fast! Reserve your spot in advance to meet your scheduling or preference needs. We provide school excuse forms if needed.

Prescription Information:

  • We can only prescribe medications to TN or mail order pharmacies, with the rare exception of sending a non-controlled substance to a different state due to the client being out of state temporarily (such as a vacation). We are no longer able to prescribe controlled substances (stimulant medications for ADHD) to pharmacies outside of TN. However, for non-controlled substances, the patient can call pharmacy to transfer prescription to a different pharmacy location within the same company (ex: from one Walgreens to another).
  • Stimulant medications for ADHD (methylphenidate or amphetamine products) are schedule II controlled substances which means that our nurse practitioners can only send 30-day supply prescriptions without refills (although we can send 3 consecutive 30-day prescriptions once a client reaches a maintenance dose), and pharmacies can only fill these prescriptions every 30 days.
  • If 3 consecutive 30-day prescriptions have been sent to the pharmacy for a maintenance dose of a stimulant medication, the bottle will still say “no refills”, but clients can ask pharmacy to fill the next prescription “on hold” as long as it has been 30 days since the last fill.
  • Because stimulant medications are tightly regulated due to risk for misuse, prescriptions that are lost or stolen cannot be replaced early. Therefore, we urge clients to keep stimulant medication in a secure and private location to prevent a lapse in treatment.
  • Plan in advance! IF you will be out of TN when you are due to fill a stimulant medication and you will NEED your medication while out of town, please let us know in advance so that we can attempt to authorize an early fill of your medication. We will try to accommodate these requests as best we can. 

Transition to Adult Care Provider:

  • Our cut off age based on our pediatric certification and practice policy is 23yo. This means we cannot prescribe medication or provide care after clients turn 23yo.
  • As clients approach 23yo, we will discuss whether to refer to an adult primary care provider or specialist and help bridge that transition by sending medical records once that appointment is scheduled and a release is signed by the client.
  • If you are a young adult or college student who is prescribed ADHD stimulant medication by Music City Peds, note that we can only send prescriptions to pharmacies within the state of TN or to certain mail order pharmacies. Therefore, if you are living out of state, you will need another local provider in your area who can prescribe refills and see you for appointments as needed. We are certainly willing to collaborate if you will need continued care through Music City Peds when you are back in TN (for school breaks, etc.). We recommend checking with student health or campus health first and asking them for community referrals if they are unable to provide treatment.