Our clinic coordinator works ~20 hours/week, divided to include hours each business day Monday through Friday to regularly capture incoming messages. She stays busy with a variety of client care and administrative tasks. If you call our office, please expect to leave a voicemail, and know that we will respond to your message as soon as possible. Our clinic coordinator is able to take care of certain tasks and then must delegate other tasks to the providers. Due to the large volume of requests we receive per day, the more advanced notice clients can provide, the more likely we can meet your needs on time. While we realize and empathize that certain client or parental concerns must take priority and will address those as quickly as possible, we guarantee to reply within 48 business hours. Please give us plenty of notice for requests or messages.

Our providers are often in appointments, but we reserve time each day to check messages and respond in the order that messages were received or based on urgency. Our 48-hour guaranteed turn-around time accounts for providers potentially being out of the office or not able to get to all messages each day. Thank you for your understanding.