There are several ways to get in touch with our team at Music City Peds!
1. USE THE ATHENA PORTAL
It is highly recommended that all clients register for our Athena portal as the primary method of correspondence with Music City Peds. You can securely message our Practice (staff) or a specific provider with questions or concerns, request refills or upload forms, schedule follow up appointments, see payment history, and more! Our staff and providers check Athena messages regularly throughout the day, and correspondence is saved in the client’s chart, which leads to better documentation and monitoring.
If you have not registered for the portal, please let us know so that we can send you email invite to register.
Our client coordinator and practice manager are available to answer phones and return messages M-F. Our providers are often in appointments, but we reserve time each day to check messages and respond in the order that messages were received or based on urgency. Our 48-hour guaranteed turn-around time accounts for providers potentially being out of the office or not able to get to all messages each day. Thank you for your understanding.
3. AFTER-HOURS PROVIDER LINE for URGENT CONCERNS
If you are experiencing a medical or mental health emergency, call 911 or visit your nearest emergency room.
If you have a non-emergent, yet URGENT concern after business hours that cannot wait until business hours, please call our office line and press the option to reach our provider on call. You will be directed to leave a message, and our on-call provider will call you back ASAP.
Phone hours
9am-1pm client coordinator
12pm-4pm practice manager
Contact us
Phone: 615-749-6252
Fax: 833-941-2265